Sofia with a new center for reactions in cases of disaster situations

The software is developed and implemented on Sofia municipal servers in the framework of the GOES project, funded by the DG”ECHO” with a consortium including partners from Italy, Spain and Bulgaria.

Video translation from Bulgarian to English:

The first person from the newsroom begins with the following words:

News from Bulgaria. The capital Sofia has a new center for reaction in crisis situations. A short overview with demonstration will be presented by our reporter Bogomil Grozev directly from the new Sofia crisis management center.

Bogomil Grozev is the second person who is talking after the introduction and is located in the new Sofia crisis management center. He is saying:

Good evening newsroom. Yes, today I will present how the new Sofia crisis management center will operate in cases of critical situations like: floods, unclean snow problems or other problems on the road infrastructure. That is when the reported damage is really enormous. Here, in front of me on these chairs are coming to sit and take their places the mayor of Sofia – Mrs. Jordanka Fandakova, the director of the Sofia Police, the director of the Sofia firefighter brigades along with the directors of the utility companies for the Sofia-capital area.

Bogomil Grozev pointed out the first video wall, by explaining that:

Calls from 112 emergency calls phone number concerning area of crisis in Sofia are redirected to the new center. The center covers video surveillance by the video cameras installed in parks, green areas, schools and other public places for better protection of the population. But from today the new system developed in the framework of GOES project funded by DG”ECHO” is also working. It is dedicated to the response teams, who can collect data directly from the crisis situation on the place in real time with the help of this palmtop (he is showing a yellow-black mobile device) and send directly information to the operational room here through the Internet. Up to now information has been transmitted only by mobile radio stations or cell phones, which were not giving accurate information on the location and the visual size of the damage. This caused inadequate reactions. Now we will show a demonstration with a mobile team who got information of a water pipe damage in one of the main boulevards in Sofia, which can cause ice coverage if not removed fast.

The demonstration:

Some introduction as background voice is saying:

“Communications of the crisis situation in the Sofia municipality are sent to the crisis reaction center through many channels, but for each of them a mobile team is sent to check and remove, if possible, the reported damage. The signal for water pipe leak is received in this case through emergency call number 112. The inspectors are on the place according to the call and they will show you how they operate:”

The man from the mobile team says on the mobile radio station:

We arrived in the address reported – bul. Alexander Stamboliiski 142. We see the leak from the damaged water pipe. We are going to get visual details and send them to you in operational room. End of the connection.

Then the girl from the mobile team shows how she can upload the GOES report form on the mobile device screen. She is locating the coordinates of the water pipe damage and she is making photo of the leaking water on the road.

She says: “I entered information to the GOES report form, located with coordinates the damaged water pipe and sent photo to our operational room. In this case our colleagues in the operational room will immediately call to Sofia Water Company who is responsible to remove the water leak from the boulevard infrastructure.”

The signal is received within just a few seconds in the operational room. The demonstration continues back in the operational room where the director of the Sofia crisis management center – Krassimir Dimitrov shows what has been received from the mobile team on the video wall.

Krassimir Dimitrov says: “We see the signal in the database of reports from the software. We can see what is sent by the demonstration mobile team and the location of the damage on the Sofia municipal map marked with green color over the black cross on right hand side and we see the description of the reported signal on the left hand side. Along with the description of the signal for damage we can also see the picture that was taken by the mobile team and on it you can see the coordinates of the location.”

A background voice is also describing that this signal is directly forwarded to the Sofia Water Company where the time of report and the reaction time are recorded. If the damage is not removed, restrictive punishment could be applied to the company. In cases of critical situations, for example when the response team led by the Sofia mayor reports cases of large scale damages, the positive aspects of the software are even more valuable.

Krassimir Dimitrov says how the software can be used in case of major size and destruction damages: “When the crisis management response team led by the mayor is in the center this software can give us more precise view over the situation and the reactions and response options can be better planned. The time for response will be decreased too. Other plus of the GOES system is that the software along with the needed hardware has been funded by the GOES project framework of DG”ECHO”, with Lead Partner the Province of Ancona (Italy), the Region Marche (Italy), the Valencia Local Police (Spain), the Institute of Information and Communication Technologies – Bulgarian Academy of Sciences (Bulgaria) and of course the Sofia Municipality (Bulgaria).”

Bogomil Grozev ends the demonstration interview with the announcement that: “The function “Me the Reporter for what I want to change” for civil citizens in the Sofia Municipality is not available at the moment, but it is included in the long term goals of the new crisis management center and will be an available option in the near future”.

The newsroom concludes: “This was Bogomil Grozev about the new crisis management center supported with EU funds in the Sofia municipality”

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